Mavis Tires & Brakes

Tracey a month ago

The customer service was great from the start. A young man with mini dreads was very helpful. My tire light was still on after I got my car service at a previous tire shop due to a hole in my tire. So I decided to stop to the nearest tire shop near my home to make sure my tires were good and to put air in my tires to be on the safe side. The young man was nice enough to put air tires but he did show me how to set my vehicle settings to put it on calibrate so that way after I get my tire service the tire pressure message display in my vehicle settings will disappear. Overall, great customer service!! He helped me out a lot. It’s just the things like that from the smallest things to the biggest things to shows that customers are valued.

lillian follette 2 months ago

great experience at mavis tire! I had my auxiliary battery replaced, and the service was quick, professional, and hassle-free. the staff was friendly, kept me informed throughout the process, and had everything done in a timely manner. highly recommend!

Jon Bius 2 months ago

I highly recommend Mavis! They did an amazing job, and they did it quickly. My wife scheduled an appointment, we met there and dropped my car off, went to lunch, a few stores, and *90* minutes later they were done - just as promised. A four tire replacement and an alignment. The staff was super friendly and the prices were the best around. Don't go anywhere else but Mavis!

Alana Peterson 3 months ago

I had a very disappointing experience at Mavis Tires. Before visiting, I called and was told they could replace my tire and repair my rim. When I arrived, the front desk employee immediately stated that they do not repair rims and was dismissive when I explained that I had been told otherwise over the phone. He responded by saying he was not the customer service representative I had spoken with. I understand that miscommunications can happen, and I would have been fine if they simply could not perform the rim repair. My issue was with the lack of professionalism and customer service. Rather than offering assistance, the employee asked me to go to my vehicle and grab the tire and rim myself, and carry the heavy assembly into the building. At no point did he offer to come outside to inspect it or assist with bringing it in. The overall interaction felt rude and unwelcoming, as though helping customers was an inconvenience. While I appreciate that he did recommend a rim repair shop, the poor customer service overshadowed that gesture. I have no complaints about the representative I initially spoke with on the phone, but this location would greatly benefit from front desk staff who

Ty Kline 3 months ago

DO NOT GO HERE. A month and a half ago I went and got new tires on my 2011 Ford Expedition. Everything was fine then 3 days ago I noticed a bad vibration coming from the front drivers side tire . Two of the lug nut bolts broke off from them over tightening them. And i went back to have it fixed. They denied liability for it but I had them fix it anyway and today I was driving down 295 with my wife and 4 children and the drivers side front brake completely locked up. I asked them explicitly yesterday if there was anything else wrong or just the broken lug nut bolts and they said there was nothing else wrong with it. They looked it all over. Then charged me $59.99 to clean and adjust the brakes, and now im sitting here with my brake locked up . I called and they denied it was their fault again. It was $80 total I told them I want a refund and for them to pay the bill for the repairs, and they refused. The garage i took it to , to be repaired said Mavis didn't put the two brake caliper bolts back in it. So they just fell apart